Fiona Kearns | UK 0734 151 3095 | IRL 01 653 5140
Handling those tough sales questions: Saying No to a Request
In the commercial world, we’ll always want to put our best side out. However, we may have to communicate messages that seem at odds with our own sales message. An example may be a product feature and I’ve included some guidelines to help if it happens to you.
Listen, Acknowledge and Understand
Solve and Share
Manage the Issue
To ensure a single issue doesn’t take up a disproportionate amount of the time. I suggest you
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About the author:
Fiona is an Occupational and Business Psychology researcher completing her MSc in Kingston University, London and is interested in Business, Psychology, Leadership, Speaking & Politics. Specialist Interest: Unconscious Bias and Leadership
Fiona Kearns is a public speaking Specialist and an ICT business executive and experienced in delivering on KPI’s. As a coach, Fiona is skilled in questioning; challenging, delivering feedback and helping individuals speak up confidently. Within the ICT field, she specialises in developing and translating ideas into completed projects making informed decisions based on strategic vision and commercial analysis.